Refund and Cancellation Policy

Last updated: 6 November 2026

Try before you buy. The free version includes both games and the daily challenge every day, so you can be sure you enjoy RuBuild Puzzles before buying Pro.

No refunds for change of mind. Pro is a digital product. Your key is delivered and can be used straight away, so we don't offer refunds or cancellations once a key has been sent, including for change of mind or not using Pro.

When we will refund you in full:

• You were charged twice for the same purchase. We refund the duplicate.
• You paid, but we couldn't deliver a working key within 72 hours of you contacting us.
• Your key doesn't work and we can't fix it within 7 days of you contacting us.

How to ask: email [email protected] within 30 days of payment, with your Razorpay payment ID. We reply within 2 working days. Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days, depending on your bank.

Cancellations: Pro is a one-time purchase, not a subscription, so there's nothing to cancel and you'll never be charged again.

Consumer rights: buyers in the EU or UK agree, at checkout, that the key is delivered immediately and that the 14-day right of withdrawal ends once it's delivered. This doesn't affect your rights if the product is faulty.